A: With each purchase you will receive:
All parts necessary for a complete key restoration are included with each full repair kit.

A: All transactions made on this website are handled through Authorize.net or PayPal services.  We do not collect any of your sensitive financial information nor have access to it.  All credit card numbers through our direct checkout are passed through a 256 SSL encrypted page and are never made accessible by Laptop-keys.com.  Our direct checkout uses Authorize.net credit card services.
For more information about PayPal services, visit http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/about-outside
Once again, any financial information, such as credit card numbers, do NOT pass through laptop-keys.com.  We NEVER have access to your credit card numbers nor have the capabilities make any additional charges to your account.  All transactions are handled outside of our website through third party services (Authorize.net and PayPal).

A: When an order is placed, you will see a confirmation page where you can print your order receipt. Additionally, a receipt is emailed to the email address provided in the ordering process. You may at any time bring up your order from our home page under the menu item "Locate Order" or CLICK HERE to go directly to it. You will need either:
A) Your order number and last name on the order
B) or if you don't have the order number and you placed your order directly through out express checkout, you will need the last 4 digits of the credit card used and the email address used when placing the order
C) or if you don't have the order number and you purchased through PayPal, you will need the PayPal transaction ID. You can find your PayPal transaction ID by logging into your PayPal account and retrieving this information.

A: Currently, we have over 4.5 MILLION keys in our inventory ready to ship.  Every part offered will be on hand and shipped promptly.

A: No, we only sell quality, OEM parts in new condition.  We would never sell blank, remanufactured or worn parts.

A: Shipping confirmations are sent via email complimentary the moment we send out your part. We ship using the following USPS services: First Class, Priority and Express.  Most orders placed before 5pm PST your will be mailed that same day.  All orders placed after 5pm PST will be mailed out the next business day.  Depending on your location, First Class orders usually arrive in 3-7 business days.  Please allow this time frame for your item to be delivered.  Below is a more detailed table of estimated delivery times.

A: Below is a table of our shipping prices and estimated delivery times:



A: Orders are sent out daily from our shipping location in Southern California.

A: Please check your mail carefully.  Most customers expect to receive a box or a package of some sort, but these parts are small enough to be sent in a regular #10 standard white envelope.  The envelope will have your name and address printed on it with a USPS First Class stamp (for USPS First Class orders).

A: Tracking is not provided for parcels sent via USPS First Class because it is not a service offered by the USPS for First Class parcels, which is our most popular shipping method.  All orders sent Priority Mail include a delivery confirmation number and all orders sent Express Mail include a tracking number.  No delivery confirmation or tracking services are provided for international orders.
A: There are literally thousands of different models of computers out there and we do not offer parts for all of them.  We are constantly updating our inventory to expand our selection.  Unfortunately, if your computer model or series is not an option in our selection process, we do not offer your parts at this time.

A: One keyboard will usually work across several different computer models.  We have already figured out and listed all compatible models that our keyboards will fit.  If your model is not listed, we do not stock a keyboard that will fit that group of computer models.

A: No, these are not parts physically attached to the keyboard although it may look that way.  We only stock laptop keyboards and no other computer hardware.

A: No, we do not offer these parts at this time.

A: We offer two options for all models:  (1) The full hardware kit including the key cap and all underlying hardware and (2) Just the underlying hardware without the key caps (click on "purchase retainer clip only" from shopping cart to exercise this option).  We do not sell just the key caps without the hardware for a discount.  If you need the key caps, you will have to purchase a full key kit.

A: No, the part we sell are the mechanical parts of the keyboard key that allow the up and down movement of the key cap.  Typically, when a key stroke is not registered by your computer, this is caused by a discontinuity in the electrical signal between the contact pad of the key and computer's processor.  Replacing the mechanical hardware is unlikely to solve your problem.  Sometimes, the problem is caused by contaminants on the keyboard base but most of the time this problem is solved by replacing the entire keyboard.

A: To obtain an exchange, please click here.  To return any items, please click here.

Please feel free to contact us -- CLICK HERE TO CONTACT US --.