To obtain an exchange, please follow the instructions below:
- From our website, go through the normal ordering process by selecting the computer's make, model and clip style (of the item that you want to receive for the exchange) until you reach the stage where you add the keys to your shopping cart.
- Note the part number(s) of the item(s) added to the cart. These are the part numbers you will use for the exchange.
- Fill out the information below. The part number
field should contain the part number that you are requesting. The
Key(s) Requested field is where you place the keys that you need as an
exchange. The Transaction ID is the 9 digit number that was shown when the
order was completed. You should also have received this in your
email inbox to the email address provided when you placed your order. One example of this would be 301746294.
To help expedite the process, although not necessary, please provide with your exchange a self addressed, stamped envelope.
Print this page and fill out the information above and package your exchange. Send the
exchange to the following address:
P.O. Box 500871
San Diego, CA 92150-0871