Frequently Asked Questions

Product Support

What is included with my purchase?
I can't determine my retainer clip type, can you help?
I need just the plastic retainer clips, no key cap. Do you sell this?
I need just the rubber spring cup. Do you sell this?
Can I just buy the key caps without the retainer clips?
The retainer clip I received is not the correct type. What do I do?
I ordered the full repair kit but I don't see the plastic retainer clip.
Will my part be in stock?
Are these blank keys?
Why are some keys priced higher than others?
How much is a replacement key?
My computer model is not listed, do you have it?
Do you sell mouse/touchpad buttons (left or right click)?
Do you sell the pointer stick covers? (The rubber tips that cover the pointer stick)
I have a desktop/wireless/tablet keyboard, do you sell parts for this?
Do you sell keys for international (non English) keys?
My keys don't work or are unresponsive, will this fix it?

Shipping

When will I receive my order?
How much is shipping?
Where do you ship from?
Do you ship to my country?
Why don't you ship to my country?
I have not received my item. What do I do?
Is a tracking number provided?

Customer Service

I need to return or exchange some parts. What do I do?
I need to view/print my order receipt. How do I do that?
Is this transaction secure?
What is your customer service telephone number?
Do you accept school purchase orders?