Frequently Asked Questions
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Product Support
With each purchase you will receive the following parts:
- The key cap of your choice
- All the necessary plastic hardware that connects the key to the keyboard. These parts are commonly referred to as "retainer clips" or "switches". NOTE: if your key has any additional metal pieces (this is typical in larger keys such as the "shift" and "space bar keys") or multiple plastic retainer clips, they will be included as well.
- The small, rubber spring cup that allows the key to pop back up when pressed.
- Detailed, easy to follow, step by step video guided instructions.
All parts necessary for a complete key restoration are included with each full repair kit.
Absolutely. Finding your retainer clip type is a necessary and often difficult task. We make it easy by providing an option for you to send us a photo of your keyboard and our experts will respond with a direct link to the correct page where you can complete your order.
You can do this one of two ways:
- Find your Brand, Series and Model and when you get to the page where you select your retainer clip type, click the link (above the example pictures) to send us a photo.
- You can contact us directly through our Contact Us form and submit your photo there. Make sure to include your full Brand, Series and Model when using this option.
One of our retainer clip identifying technicians will respond quickly with the correct link and ordering instructions.
The same laptop model can be supplied with keyboards that use different retainer clips (also called hinges). The key caps may look identical from above, but the plastic mechanism underneath and its attachment points can differ. Matching your laptop model alone is therefore not always enough to identify the right replacement.
Compare your existing clip with the example photos on the product page and select the matching style. If you are unsure, send us a clear photo of the exposed clip along with your laptop's brand and full model number, and we will help identify it.
Read why there are so many retainer clip types and our complete retainer clip identification guide for more detail.
If you are replacing worn lettering or a damaged key cap that is still attached, the retainer clip is hidden underneath. A photo of the top of the keyboard alone may not show which clip type you have.
You may need to carefully remove one key cap to expose the mechanism. A standard letter or number key is generally simpler than a large key such as Space, Shift, or Enter, which may have additional stabilizer hardware. Removal methods vary by keyboard, so read our key removal guide before starting. Do not force or twist the cap, and stop if it resists.
If you are unsure about removing a key, contact us first with your brand, full model number, and a photo of your keyboard. Once a clip is exposed, send a clear close-up so we can help match it to the correct part.
We offer a rubber cup only repair kit. To purchase this kit, add the key that you need the rubber cup for to your cart.
When the item is in your cart, you have the option to modify your cart items. To modify your item, click on the pencil icon next to the cart item of interest. Here you can opt to purchase the rubber cup only in lieu of the full repair kit at a discounted price. You can also add extra retainer clips, add extra rubber cups, purchase the retainer clip only or delete the item from your cart entirely.
We offer a retainer clip only repair kit. To purchase this kit, add the key that you need the retainer clip for to your cart.
When the item is in your cart, you have the option to modify your item. To modify your item, click on the pencil icon next to the cart item of interest. Here you can opt to purchase the retainer clip only in lieu of the full repair kit (key cap, retainer clip and rubber spring cup) at a discounted price. You can also add extra retainer clips, add extra rubber cups, purchase the rubber cup only or delete the item from your cart entirely.
We offer three options for all models:
- The full hardware kit including the key cap and all underlying hardware.
- Just the underlying retainer clip without the key caps or rubber cups.
- Just the rubber spring cup.
We do not sell just the key caps without the hardware for a discount. If you need the key caps, you will have to purchase a full key kit.
Do not force them. A retainer clip that is pushed or twisted into place can crack at its hinge points, and a cracked clip cannot be reused. In most cases the part is correct and the issue is the order of assembly or the clip's orientation, so it is worth working through the checks below before requesting an exchange.
- Separate the clip from the key cap first. Full repair kits ship with the retainer clip snapped onto the back of the key cap to protect it in transit. The clip has to be removed and fitted to the keyboard base on its own — the key cap goes on last. See our guide to removing the retainer clip from the key cap.
- Check the orientation. Clips generally seat only one way, and rotating the clip 180° is often all that is needed. Compare it against your original clip, or against a neighbouring key that is still intact on the keyboard.
- Inspect the keyboard's mounting points. The small hooks and tabs on the keyboard base are easily bent or torn when a key is pulled off. If those are damaged, no clip will hold, and the keyboard itself needs attention rather than a different part.
If the clip will not sit flat on the mounting points at all — it is clearly too wide, too narrow, or the attachment points do not line up — then you most likely have a different clip type than your keyboard uses. The same laptop model is often built with more than one keyboard, so this can happen even when the brand, series, and model were all selected correctly.
In that case, contact us with your order number and clear close-up photos of (A) the exposed area on your keyboard where the key was removed and (B) the clip you received. We will confirm the correct part number and send exchange instructions. Exchanges can also be started directly from our Exchanges page once your order has shipped.
Related: why a key won't snap back on and our complete retainer clip identification guide.
Do not force it. A key that will not snap into place may have an incorrectly seated or oriented retainer clip, a mismatched clip style, or damaged attachment points. Pressing harder can break the key cap or clip.
Check the installation instructions included with your kit. The retainer clip is usually shipped attached to the underside of the key cap for protection; it needs to be fitted to the keyboard base before the cap is installed. See our guide to removing the retainer clip from the key cap.
If the parts still do not fit, contact us with your order number and clear photos of the exposed keyboard mechanism, your original parts if available, and the underside of the replacement key cap and clip. We can help check the fit and orientation and advise whether you need a different part.
During the ordering process, you are instructed to select the retainer clip style that best matches your keyboard. In the event that the incorrect type was chosen, you will need to exchange the item for the correct part.
Please contact us with (A) your order number and (B) a clear picture of the broken retainer clip from your computer or the area on the keyboard where the key had been removed showing the retainer clip. We will respond with the correct part number and exchange instructions.
All full repair kits are sent with the key cap, the plastic retainer clip and the rubber spring cup. Every full repair kit is shipped with the plastic retainer clip attached to the back of the key cap to protect it during shipment (there are some exceptions).
If you do not see your retainer clip, please inspect the back side of the key cap — you will find this part clipped onto the back of the key cap. You will need to remove the plastic retainer clip by gently prying it off of the back of the key cap.
Currently, we have over 4.5 million keys in our inventory ready to ship. Every part offered will be on hand and shipped promptly. In the event an item is out of stock, we will refund the part 100% and you will receive an email notification.
Yes. We sell genuine OEM (Original Equipment Manufacturer) replacement parts in new condition. These are original keyboard components, not aftermarket imitations or remanufactured keys. We do not sell blank, worn, or damaged parts.
Choose the correct keyboard and retainer clip type to match your original key's fit and appearance. Even within the same laptop model, the underlying hardware can vary. If you are unsure which version you need, send us a photo and we will help you identify it.
Key prices are adjusted with respect to demand to prevent these items from becoming out of stock and completely unavailable to our customers. We choose to price such parts higher to reduce the overall demand and ensure availability to all customers.
Key repair kits start out at $7.95 per kit. Some key prices are adjusted to meet demand. The best way to accurately determine your cost is to add the key to your cart. After adding the key to the cart, the price is clearly displayed in the shopping cart and no purchase is required.
There are tens of thousands of different models of computers out there and although we support most of them, we do not offer parts for all of them. We are constantly updating our inventory to expand our selection.
If you do not see your item by browsing, try using our search feature with the shorter model or series name. For example, search for 15-eg for an HP Pavilion 15-eg series laptop, or 840 G10 for an HP EliteBook 840 G10. Keep important generation details such as G10 in your search, and compare the retainer clip photos before ordering — the model name alone may not identify the correct keyboard type.
No, we do not offer or sell these parts of the keyboard.
We do for some models. Simply hover your mouse over this part on the keyboard image and you can click on it to add it to your cart.
Mostly no. We specialize in replacement laptop keys for keyboards that are embedded in the base of the laptop, and we do not carry parts for most desktop, wireless, or tablet keyboards.
There are two exceptions: we stock keys for the Logitech MX Keys S and MX Keys Mini desktop keyboards, and for Microsoft Surface Pro keyboards (Surface Pro 3 through Pro 11 and Pro X). For any other keyboard you may choose to try a laptop key at your own risk; we are not responsible for non-fitment.
No, we only stock keys in English format. We do not carry any keys for any keyboard layouts other than the US/English type.
No, the parts we sell are the mechanical parts of the keyboard key that allow the up and down movement of the key cap. Typically, when a keystroke is not registered by your computer, this is caused by a discontinuity in the electrical signal between the contact pad of the key and the computer's processor.
Replacing the mechanical hardware is unlikely to solve your problem. Sometimes the problem is caused by contaminants on the keyboard base, but most of the time this problem is solved by replacing the entire keyboard.
Shipping
Shipping confirmations are sent via email when your order is processed for shipment. We ship via USPS First Class, USPS First Class with added tracking, USPS Priority, and select tracked international services. Most orders placed before 2pm PST will be mailed that same day. All orders placed after 5pm PST will be mailed out the next business day.
Depending on your location, First Class orders within the United States usually arrive in 4–10 business days and orders outside of the United States usually arrive in 7–21 business days. USPS First Class does not include tracking unless you add tracking. Delivery estimates can be delayed by the carrier and are never guaranteed.
We offer USPS First Class for free and USPS International First Class for free. For a small fee, tracking can be added to most orders. USPS Priority is also available for $11.95 if you want a faster domestic option. There are no hidden fees, handling charges, or surprise add-ons.
Orders are sent out daily from our shipping facility in Southern California.
We ship to most countries. If your country is not offered at checkout, please contact us and we can usually enable it for you within a day.
We offer USPS International Shipping for all orders outside of the United States and territories. Unfortunately, we can only ship to countries that are not on the International Mail Service Suspensions list provided by the USPS. Some countries are not on this list but we choose not to support at this time due to unreliable delivery or excessive delays.
If your order shipped by USPS First Class without tracking, please check your mail carefully. Most customers expect to receive a box or package, but these parts are small enough to be sent in a regular #10 standard white envelope. The envelope will have your name and address printed on it with a USPS First Class stamp.
If you added tracking or selected USPS Priority, use the tracking link in your shipping email to check the carrier status. If you have not received a shipping email, look up your order on the Order Status page to confirm the order status and email address on file.
If your item has not arrived within the estimated time, please contact us.
Not with free shipping. Free domestic shipping is sent by USPS First Class without tracking. USPS First Class does not include a tracking number, carrier scans, or delivery confirmation by default. We will still email you when the order ships, but that email will not contain a tracking link for a free-shipping order.
If you need tracking for a domestic order, select USPS First Class + Tracking at checkout, or choose USPS Priority for faster domestic delivery with tracking included. The available price is shown before you pay, and your shipping email will include the tracking link once the label is created.
For international orders, USPS International First Class also does not include tracking by default. Choose International tracked parcel at checkout if you want tracked international delivery. Its cost is calculated for your destination and shown before payment.
If you already placed your order, you may still be able to upgrade from the Order Status page before your order is processed. Available options and pricing are shown before payment.
Generally, shipping charges are not refundable. Once a package has been dropped off with the carrier, the postage has already been paid on your behalf and cannot be recovered.
Paid tracking, USPS Priority, or DHL upgrades are generally not refundable once the shipping label or postage processing has started. In some specific cases — such as an order that never shipped, a shipment lost in transit that the carrier confirms as undeliverable, or a mistake on our end — we may refund the shipping cost at our discretion. Please contact us if you believe your situation qualifies.
Managing Your Order
Yes, you can update your shipping address from the Order Status page as long as your order has not shipped yet.
Once an order has been shipped, the address can no longer be changed because the package has already been prepared for delivery.
Yes. Use the Order Status page to look up your order and update the email address on file.
This is the email address we use for receipts, shipping notifications, and order updates.
When an order is placed, you will see a confirmation page where you can print your order receipt. A receipt is also emailed to the email address provided during checkout.
If you need another copy later, look up your order on the Order Status page and resend the receipt from there.
Yes, if your order has not shipped and is not already being processed by our shipping team, you can use the Order Status page to see available shipping upgrades.
For USPS First Class orders, this may include adding tracking or upgrading to USPS Priority. For eligible international orders, this may include adding tracked DHL shipping. Available options and pricing are shown before payment.
Shipping upgrades are only available before an order is processed for shipment. If your order has already shipped, or if our shipping team is actively processing the order, the shipping method can no longer be changed.
If an upgrade is temporarily unavailable while orders are being processed, check the Order Status page again later. If the order has not shipped and is no longer being processed, eligible upgrade options will appear there.
Yes, if your order has not shipped and is not already being processed by our shipping team, you can use the Order Status page to modify eligible order items.
You can add items, replace as many items as you need in a single change, or adjust item options such as extra clips, extra cups, or clip-only selections. Tick every item you want to swap and the price difference is settled once at the end. Any added cost is shown before payment, and any eligible refund is applied automatically.
For a full walkthrough, see How to Modify Your Order Before It Ships.
Order modification is only available before an order has shipped and before it is actively being processed by our shipping team. If the order has already shipped, item changes can no longer be made from the Order Status page.
After shipment, you may be able to request an exchange if you need a different part.
Customer Service
We offer both returns and exchanges. To start a return, visit our Returns page — look up your order, select the items, and submit your request.
Exchanges can be started from the Exchanges page, but exchanges cannot be processed until the order has shipped. If your order has not shipped yet and you want to change it, use the Order Status page to review available order changes.
All financial transactions made on this website are processed through Stripe or PayPal. We do not collect or store any of your sensitive financial information nor do we have access to it. All credit card numbers through our direct checkout are passed through a secure, encrypted SSL connection.
Any financial information, such as credit card numbers, expiration dates and CCV codes, are not stored or made accessible by Laptop-Keys.com. We NEVER have access to your credit card numbers nor have the capability to make any additional charges to your account.
We are unable to dedicate full-time staff to monitor a telephone line at this time. Virtually all inquiries can be addressed via email and we typically respond to every question the same day. Please use our Contact Us form.
Absolutely! Please contact us directly and we will help you set up a purchase order with us and provide you with any additional forms (such as a W9) you will need.